Hi, it’s John
A selection of initiatives completed in 2024 and 2025
Where sales cycles are measured in days and the work is custom, the pressure is on to quickly review proposals for to determine if terms are favorable and economics are feasible. I created a system that solved for both, leveraging AI to support sales teams to close with confidence.
Every retail store is a data rich environment that can unlock answers critical to success. To create smarter strategies, I established a new database to pool data that is necessary to contextualize performance, forecast results, and more.
Brands and distributors are often left guessing where distribution gaps exist in a store based on out-of-date and asynchronous data streams. For a major beverage brand, I created a solution that pushes those problems aside to empower faster inventory regeneration.
Frontline workers are often left on their own to negotiate the completion valuable work in coordination with store leadership. I redesigned the in-app experience for merchandisers to help them accomplish client goals and build trust with store teams in the process.
In an operations organization that moves lightning fast, adapting to change can expose huge risks to a team that fails if they’re standing still. I built a review workflow and custom tool set that unlocked a speedy change review process that improved accountability, transparency, and efficiency at the same time.
Operations organization leader building backoffice desks and shared services teams
Ship products and features to support custom backoffice systems, tools for frontline workforces, and executive reporting tools
Transform customer problems into actionable plans leveraging AI, machine learning, and data
Manage large cross-functional teams to deliver valuable results by leveraging complex, data driven strategies and systems
Trax Retail delivers real-time data, retail execution, and consumer engagement to increase ROI | traxretail.com
January 2020 – January 2025
Lead and developed 6 managers overseeing 300+ operations organization including successfully managing P&L, budgets, training, goals & initiatives, and development.
Authored and maintained playbook for project management, implementation, execution, and reporting to support goals and requirements for 120+ active projects.
Developed keen understanding of customers and frontline users to document and schedule new features and requirements. Shipping 6 features and 2 new products in 2024 earning an incremental $16mm.
Maintained playbook on PM engagement with customers on live accounts, leading customer engagements on key and flagged accounts, earning 7 renewals in 2024 for and an incremental $9mm in 2025 revenue.
Worked directly with customers on opportunities requiring special service, developing custom processes, services, and deliverables outside of product strikezone, earning an incrimental $4mm in 2025
Utilized continuous improvement methods to iterate processes and systems including order 2 cash, project planning, scope change management, invoicing, reporting, and logistics.
Survey.com offered market-research, retail planning, and marketing execution services to retail brands in the US
November 2016 – January 2020
Lead and developed 6 managers overseeing 300+ operations organization including successfully managing P&L, budgets, training, goals & initiatives, and development.
Authored and maintained playbook for project management, implementation, execution, and reporting to support goals and requirements for 120+ active projects.
Developed keen understanding of customers and frontline users to document and schedule new features and requirements. Shipping 6 features and 2 new products in 2024 earning an incremental $16mm.
Maintained playbook on PM engagement with customers on live accounts, leading customer engagements on key and flagged accounts, earning 7 renewals in 2024 for and an incremental $9mm in 2025 revenue.
Worked directly with customers on opportunities requiring special service, developing custom processes, services, and deliverables outside of product strikezone, earning an incrimental $4mm in 2025
Utilized continuous improvement methods to iterate processes and systems including order 2 cash, project planning, scope change management, invoicing, reporting, and logistics.
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